Refund Policy

This Refund Policy explains your rights and our practices for refunds and cancellations on DoneListing at https://donelisting.com (the “Service”).

1. Free Tier

One free listing is included with every account at no charge. Because no payment has been made, no refund is due for the free tier.

2. Statutory Consumer Rights

DoneListing does not offer discretionary refunds. Nothing in this Policy limits any refund, cancellation, withdrawal, or other consumer right that applies to you under mandatory law.

If you believe a mandatory right applies, email donelisting@gmail.com with your account email, order details, and request. We will assess the request under the applicable law.

3. Cancellation

You can cancel your subscription at any time from Billing or by contacting donelisting@gmail.com. Cancellation stops the next renewal and access remains available until the end of the current paid billing period.

4. Service Issues

If the Service is unavailable or fails to deliver its core feature for reasons on our side, contact us before seeking a chargeback. We may investigate and restore access or re-run an affected generation where appropriate, but this does not create a discretionary right to a refund.

AI-generated output is provided “AS IS” (see Terms of Service, Section 4). Quality dissatisfaction with an AI-generated listing is not, by itself, a basis for a discretionary refund. Mandatory rights remain unaffected.

5. Chargebacks

Please contact us before initiating a chargeback with your bank. This does not limit your legal rights. Fraudulent or abusive chargebacks may result in account suspension where permitted by law.

6. Consumer Dispute Resolution

If we cannot resolve a consumer complaint directly, you may contact Lithuania's State Consumer Rights Protection Authority (VVTAT). Its current instructions are available at vvtat.lrv.lt.